PAYMENT & DELIVERY
WE BELIEVE IN TRANSPARENCY, HENCE PUTTING THE HIDDEN TERMS UPFRONT. NOTE THAT, OUR TERMS & CONDITIONS CAN BE UPDATED AT ANY MOMENT WITHOUT ANY PRIOR NOTICE.
DO I NEED AN ACCOUNT TO PLACE ORDER?
NO, FOR PLACING ANY ORDER ON ZOAK DOES NOT REQUIRES AN ACCOUNT. ALTHOUGH YOU CAN CREATE AN ACCOUNT WHILE PLACING AN ORDER.
PLEASE NOTE THAT OUR TEAM MAY CONTACT YOU VIA CALL / MESSAGE AFTER PLACING THE ORDER TO VERIFY YOUR SIZE, SHIPPING ADDRESS AND / OR TO UPDATE ORDER STATUS.
HOW DO I TRACK MY ORDER?
A TRACKING NUMBER WILL BE GENERATED RIGHT AFTER YOUR ORDER IS PICKED UP THE COURIER SERVICE. YOU CAN TRACK THE FROM THE TACKING NUMBER AVAILABLE IN YOUR ACCOUNT AND TRACK IT ON TRACK ORDER PAGE.
HOW MANY DAYS IT TAKES FOR SHIPPING & DISPATCH?
YOUR ORDER USUALLY GETS DISPATCHED IN 48 WORKING HOURS AFTER ORDER CONFIRMATION.
at times of sales, festive season or high sales time, the dispatch may take longer than 48 working hrs.
FOR SHIPPING WE CHOOSE A THIRD PARTY AGGREGATOR WHICH SHIPS YOUR ORDERS ON OUR BEHALF.
IT USUALLY TAKES 3-6 BUSINESS WORKING DAYS TO DELIVER BUT IF DELIVERY GETS FAILED DUE TO SOME REASON THEN ANOTHER ATTEMPT MAY TAKE ADDITIONAL 1-3 BUSINESS DAYS.
WHAT ARE AVAILABLE PAYMENT OPTONS?
ZOAK PROVIDES YOU WITH A LOT OF DIFFERENT PAYMENT OPTIONS SO THAT YOU CAN ORDER YOUR FAVOURITE SHIRT WITHOUT ANY HASSLE. THE AVAILABLE PAYMENT OPTIONS ARE CASH ON
DELIVERY, DEBIT/CREDIT CARD, NET BANKING, ONLINE WALLETS LIKE PAYTM, GOOGLE PAY & ETC.
OUR BANK DETAILS ARE AS FOLLOWS:
KOtak Mahindra bank
Account Holder: ZOAK
Account Number: 4250481602
IFSC: KKBK0004021
Branch: GUJRAL NAGAR – JALANDHAR
Account Type: CURRENT
HDFC BANK
Account Holder: ZOAK
Account Number: 50200067377453
IFSC: HDFC0001391
Branch: VIJAY NAGAR – JALANDHAR
Account Type: CURRENT
OUR OFFICIAL UPI QR(s):
HDFC BANK: 8264465438@HDFC
KOTAK MAHINDRA: 8264465438@kotak
GOOGLE PAy: 8264465438@OKBIZAXIS
PAYTM: 8264465438@pthdfc
OUR OFFICIAL QR CODES POWERED BY KOTAK MAHINDRA BANK, PAYTM, Gpay & RaZORPAY:
IS CASH ON DELIVERY(COD) AVAILABLE?
YES, ZOAK PROVIDES YOU WITH AN OPTION PAY WITH CASH AT YOUR DOORSTEP AT THE TIME OF DELIVERY with 10% advance for cod orders.
CAN I PAY WITH UPI / MOBILE PAYMENTS APPS UPON DELIVERY?
ALTHOUGH WE PROMOTE CONTACTLESS PAYMENTS, YET THE AVAILABILITY OF UPI / MOBILE PAYMENTS APPS LIKE PAYTM, GOOGLE PAY, PHONEPE & ETC IS LIMITED TO SOME PIN CODES ONLY.
HOW DO I CANCEL MY ORDER?
THE CANCEL REQUEST CAN ONLY BE MADE BEFORE THE ORDER IS SHIPPED, IF THE REQUEST IS MADE AFTER THAT THEN IN CASE OF YOU CAN EITHER MAKE A RETURN REQUEST AFTER TRYING THE PRODUCT AT YOUR HOME OR YOU CAN REJECT THE ORDER AT YOUR DOORSTEP.
TO RAISE CANCEL REQUEST, PLEASE VISIT CONTACT US PAGE.
FESTIVE SALE, BOGO SALE ORDERS CAN’T BE CANCELED ONCE PLACED.
HOW DO I exchange/RETURN THE ORDER?
EVERY ORDER PLACED ON ZOAK IS ELIGIBLE FOR 10 DAYS EXCHANGE/RETURN, YOU CAN MAKE THE RETURN/EXCHANGE REQUEST WITHIN 10 DAYS FROM THE DATE OF DELIVERY BY SUBMITTING A SMALL FORM AVAILABLE IN EXCHANGE/RETURN PAGE OR YOU CAN REACH US FROM OUR CONTACT DETAILS AVAILABLE AT THE END OF EACH PAGE.
ALL RETURNS ARE CHARGEaBLE at ₹100 for 1st shirt, and PLus ₹50 for EVERY aDdiTional SHIRT.
FOR REVERSE PICKUP, NEW SHIPPING WILL BE GENERATED AND YOU HAVE TO PASTE NEW LABLE ON THE BOX, WHICH WILL BE GENERATED UPON APPROVED REQUEST.
All returns and exchanges must be completed within 10 days of delivery; return pickup will be scheduled once with up to two attempts, and the shipment must be handed over within 48 hours. REVERSE PICK UP IS SUBJECT TO AVAILABILITY OF THE SERVICE IN YOUR AREA PIN-CODE.
exchange/return is limited with fair use policy, hence free exchange is only applicable once. additional requests would be chargeable according to shipment weight & distance.
NO RETURNS AFTER EXCHANGE.
All items purchased during our festive or seasonal sales OR BULK OFFERS are final sale and non-returnable. IN CASE Exchanges are allowed, must be requested
within 10 days of receiving your order. By completing your purchase, you acknowledge and accept this policy.
After an exchange or return request is processed and confirmed in our system, it becomes final and cannot be altered, modified, or converted to another request.
THE EXCHANGE / REFUND WILL BE INITIATED ONLY AFTER QUALITY CHECK & PASS OF THE RETURNED PRODUCT(S).
For all exchange and return requests that require an on-site quality check (QC), the product will be inspected at the time of pickup. If the item fails the QC process based on the defined acceptance criteria, the exchange or return request will be automatically cancelled.
Once a request is cancelled due to QC failure, it cannot be rebooked for the same order. Customers are advised to ensure that the product meets all return/exchange eligibility conditions before initiating a request.
OUR warehouse ADDRESS:
M/S ZOAK,
107/C, STREET 4, NIZATAM NAGAR, BASTI NAU, NEAR SPORTS MARKET,JALANDHAR, PUNJAB, 144002.
Contact: +91 82644 65438
All legal matters, disputes, and judicial proceedings related to ZOAK shall be subject to the exclusive jurisdiction of the courts in JALANDHAR, PUNJAB, India oNLY.
REFUNDS
AFTER SUCCESSFUL ACCEPTANCE OF THE RETURNED PRODUCT, YOUR REFUND WILL BE INITIATED WITHIN 1 BUSINESS DAY IN ORIGINAL PAYMENT METHOD IF PREPAID OR BANK TRANSFER IF CASH ON DELIVERY. COD SERVICE CHARGES ARE NOT REFUNDABLE.
Returns found to be mismatched or failing quality checks are ineligible for refunds under our policy.
In case of COD with advance payment, if your order is cancelled, the refund for the advance amount will be issued only in the form of a store voucher.
Any COD Fee charged, is non-refundable.
PLEASE NOTE THAT THE REFUND MAY TAKE 3-10 BUSINESS DAYS TO REFLECT IN YOUR ACCOUNT DEPENDING UPON YOUR BANK SERVICE.
TERMS & CONDITIONS FOR RETURN / EXCHANGE?
THERE ARE ONLY TWO TERMS FOR RETURN/EXCHANGE.
FIRST, THE REQUEST SHOULD BE MADE WITH 10 DAYS FROM DELIVERY DATE.
SECOND THE ORDER SHOULD BE IN ORIGINAL CONDITION WITH ALL THE TAGS AND PACKAGING IN PLACE. THE ARTICLE WILL BE MATCHED WITH PICTURE CLICKED BEFORE SHIPPING THE ORDER THEN ONLY THE RETURN/EXCHANGE REQUEST WILL BE ACCEPTED.
WHY ONLY 10 DAYS OF RETURN / EXCHANGE AVAILABLE?
WE MAKE VERY FEW NUMBER OF PIECES PER ARTICLE, MOST OF WHICH GETS SOLD QUICKLY, THAT’S WHY ONLY 10 DAYS OF RETURN/EXCHANGE IS AVAILABLE.
IMPORTANT NOTE
Product specifications, including but not limited to measurements, coloUrs, and availability, are subject to change without prior notice.
While we make every effort to provide accurate and up-to-date information, variations may occur due to manufacturing processes, display settings, or other factors beyond our control. We make no warranties, express or implied, regarding the precision, completeness, or reliability of product descriptions. Product availability is not guaranteed and may be limited or discontinued at our sole discretion.
PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, WE ARE NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.
UNPACKING VIDEO IS MUST TO CLAIM ANY MISMATCH, MISSING ITEMS FROM THE ORDER, WITHOUT THAT WE WON’T BE TO ACCEPT ANY CLAIMS FOR STOLEN, MISSING, OR WRONG ITEMS RECEIVED.
Any terms Or conditions can be changed, modified before any prior notification or message.
MISSING OR LOST UNDELIVERED ORDER(s) / ITEM(S)
Applicability
These terms shall apply to any instance where a customer (“Purchaser”) claims that an item from their order has been missing, lost, or not received upon delivery.
Verification Requirement
(a) The Purchaser must report the issue to the Company (“Us / We /Our”) within 24 hours of delivery of the consignment, failing which the claim shall not be entertained.
(b) The Purchaser agrees to provide all necessary proof(s) including, but not limited to, unboxing videos, photographs, delivery receipts, and such other documents as may be reasonably required by the us.
(c) We shall conduct an internal verification, which may include coordination with the logistics partner. The decision made by us regarding the outcome of such verification shall be final and binding on the Purchaser.
Remedy in Case of Verified Missing/Lost Item(s)
(a) Upon successful verification of the claim, WE shall issue a replacement of the same product(s) at no additional cost to the Purchaser.
(b) In the event that the same product(s) is/are out of stock, discontinued, or otherwise unavailable, the we shall issue a voucher of equivalent value (based on the original invoice price of the missing item).
(c) No refunds shall be provided under any circumstances.
Exclusions
We shall not be held liable for missing/lost items where:
The Purchaser fails to notify within the stipulated time.
Adequate verification could not be completed due to lack of evidence.
Any discrepancy arises after delivery has been confirmed as per the delivery partner’s records.
Limitation of Liability
Our liability in respect of any missing or lost product shall be strictly limited to replacement or issuance of a voucher as described above. The Purchaser expressly waives any claim for damages, compensation, interest, or refund beyond what is provided herein.
Communications & Marketing
By creating an account, placing an order, or otherwise interacting with ZOAK, you expressly consent to receive transactional, service-related, and promotional communications from ZOAK through any communication channel provided by you or otherwise permitted by applicable law, including but not limited to WhatsApp, SMS, RCS, email, phone calls, push notifications, social media platforms, messaging applications, and any other current or future communication channels. Such communications may include order updates, customer support, account notifications, offers, promotions, product launches, newsletters, surveys, reminders, and other marketing or business communications. You may opt out of promotional communications where permitted, however, transactional and service-related communications may continue where necessary to fulfil our contractual or legal obligations.
