PAYMENT & DELIVERY
WE BELIEVE IN TRANSPARENCY, HENCE PUTTING THE HIDDEN TERMS UPFRONT. NOTE THAT, OUR TERMS & CONDITIONS CAN BE UPDATED AT ANY MOMENT WITHOUT ANY PRIOR NOTICE.
DO I NEED AN ACCOUNT TO PLACE ORDER?
NO, FOR PLACING ANY ORDER ON ZOAK DOES NOT REQUIRES AN ACCOUNT. ALTHOUGH YOU CAN CREATE AN ACCOUNT WHILE PLACING AN ORDER.
PLEASE NOTE THAT OUR TEAM MAY CONTACT YOU VIA CALL / MESSAGE AFTER PLACING THE ORDER TO VERIFY YOUR SIZE, SHIPPING ADDRESS AND / OR TO UPDATE ORDER STATUS.
HOW DO I TRACK MY ORDER?
A TRACKING NUMBER WILL BE GENERATED RIGHT AFTER YOUR ORDER IS PICKED UP THE COURIER SERVICE. YOU CAN TRACK THE FROM THE TACKING NUMBER AVAILABLE IN YOUR ACCOUNT AND TRACK IT ON TRACK ORDER PAGE.
HOW MANY DAYS IT TAKES FOR SHIPPING & DISPATCH?
YOUR ORDER USUALLY GETS DISPATCHED IN 24 WORKING HOURS AFTER ORDER CONFIRMATION.
FOR SHIPPING WE CHOOSE A THIRD PARTY AGGREGATOR WHICH SHIPS YOUR ORDERS ON OUR BEHALF.
IT USUALLY TAKES 2-7 BUSINESS WORKING DAYS TO DELIVER BUT IF DELIVERY GETS FAILED DUE TO SOME REASON THEN ANOTHER ATTEMPT MAY TAKE ADDITIONAL 1-3 BUSINESS DAYS.
WHAT ARE AVAILABLE PAYMENT OPTONS?
ZOAK PROVIDES YOU WITH A LOT OF DIFFERENT PAYMENT OPTIONS SO THAT YOU CAN ORDER YOUR FAVOURITE SHIRT WITHOUT ANY HASSLE. THE AVAILABLE PAYMENT OPTIONS ARE CASH ON
DELIVERY, DEBIT/CREDIT CARD, NET BANKING, ONLINE WALLETS LIKE PAYTM, GOOGLE PAY & ETC.
OUR BANK DETAILS ARE AS FOLLOWS:
KOtak Mahindra bank
Account Holder: ZOAK
Account Number: 4250481602
IFSC: KKBK0004021
Branch: GUJRAL NAGAR – JALANDHAR
Account Type: CURRENT
HDFC BANK
Account Holder: ZOAK
Account Number: 50200067377453
IFSC: HDFC0001391
Branch: VIJAY NAGAR – JALANDHAR
Account Type: CURRENT
OUR OFFICIAL UPI QR(s):
MErCHANT UPI ID: 0794021A0199456.bqr@kotak
KOTAK MAHINDRA: 8264465438@kotak
GOOGLE PAy: 8264465438@OKBIZAXIS
PAYTM: 8264465438@pthdfc
OUR OFFICIAL QR CODES POWERED BY KOTAK MAHINDRA BANK, PAYTM, Gpay & RaZORPAY:
IS CASH ON DELIVERY(COD) AVAILABLE?
YES, ZOAK PROVIDES YOU WITH AN OPTION PAY WITH CASH AT YOUR DOORSTEP AT THE TIME OF DELIVERY with 10% advance for cod orders.
CAN I PAY WITH UPI / MOBILE PAYMENTS APPS UPON DELIVERY?
ALTHOUGH WE PROMOTE CONTACTLESS PAYMENTS, YET THE AVAILABILITY OF UPI / MOBILE PAYMENTS APPS LIKE PAYTM, GOOGLE PAY, PHONEPE & ETC IS LIMITED TO SOME PIN CODES ONLY.
HOW DO I CANCEL MY ORDER?
THE CANCEL REQUEST CAN ONLY BE MADE BEFORE THE ORDER IS SHIPPED, IF THE REQUEST IS MADE AFTER THAT THEN IN CASE OF YOU CAN EITHER MAKE A RETURN REQUEST AFTER TRYING THE PRODUCT AT YOUR HOME OR YOU CAN REJECT THE ORDER AT YOUR DOORSTEP.
TO RAISE CANCEL REQUEST, PLEASE VISIT CONTACT US PAGE.
HOW DO I exchange/RETURN THE ORDER?
EVERY ORDER PLACED ON ZOAK IS ELIGIBLE FOR 10 DAYS EXCHANGE/RETURN, YOU CAN MAKE THE RETURN/EXCHANGE REQUEST WITHIN 10 DAYS FROM THE DATE OF DELIVERY BY SUBMITTING A SMALL FORM AVAILABLE IN EXCHANGE/RETURN PAGE OR YOU CAN REACH US FROM OUR CONTACT DETAILS AVAILABLE AT THE END OF EACH PAGE.
as per fair use of exchange & return, 1st priority will always be given to exchange and if exchange is not possible then only return request will be accepted. we might deduct any additional fee from the returned product(s) / order.
ALL RETURNS ARE CHARGEaBLE at ₹100 for 1st shirt, and PLus ₹50 for EVERY aDdiTional SHIRT.
FOR REVERSE PICKUP, NEW SHIPPING WILL BE GENERATED AND YOU HAVE TO PASTE NEW LABLE ON THE BOX, WHICH WILL BE GENERATED UPON APPROVED REQUEST.
PICK-UP WILL BE ATTEMPTED TWICE. IF THE COURIER COMPANY IS UNABLE TO PICK UP THE SHIPMENT. YOU WILL HAVE TO SEND THE SHIPMENT BACK TO THE COMPANY ADDRESS. REVERSE PICK UP IS SUBJECT TO AVAILABILITY OF THE SERVICE IN YOUR AREA PIN-CODE.
exchange/return is limited with fair use policy, hence free exchange is only applicable once. additional requests would be chargeable according to shipment weight & distance.
NO RETURNS AFTER EXCHANGE.
THE EXCHANGE / REFUND WILL BE INITIATED ONLY AFTER QUALITY CHECK & PASS OF THE RETURNED PRODUCT(S).
OUR warehouse ADDRESS:
M/S ZOAK,
107/C, STREET 4, NIZATAM NAGAR, BASTI NAU, NEAR SPORTS MARKET,JALANDHAR, PUNJAB, 144002.
Contact: +91 83644 65438
All legal matters, disputes, and judicial proceedings related to ZOAK shall be subject to the exclusive jurisdiction of the courts in JALANDHAR, PUNJAB, India oNLY.
REFUNDS
AFTER SUCCESSFUL ACCEPTANCE OF THE RETURNED PRODUCT, YOUR REFUND WILL BE INITIATED WITHIN 1 BUSINESS DAY IN ORIGINAL PAYMENT METHOD IF PREPAID OR BANK TRANSFER IF CASH ON DELIVERY. COD SERVICE CHARGES ARE NOT REFUNDABLE.
PLEASE NOTE THAT THE REFUND MAY TAKE 3-10 BUSINESS DAYS TO REFLECT IN YOUR ACCOUNT DEPENDING UPON YOUR BANK SERVICE.
TERMS & CONDITIONS FOR RETURN / EXCHANGE?
THERE ARE ONLY TWO TERMS FOR RETURN/EXCHANGE.
FIRST, THE REQUEST SHOULD BE MADE WITH 10 DAYS FROM DELIVERY DATE.
SECOND THE ORDER SHOULD BE IN ORIGINAL CONDITION WITH ALL THE TAGS AND PACKAGING IN PLACE. THE ARTICLE WILL BE MATCHED WITH PICTURE CLICKED BEFORE SHIPPING THE ORDER THEN ONLY THE RETURN/EXCHANGE REQUEST WILL BE ACCEPTED.
WHY ONLY 10 DAYS OF RETURN / EXCHANGE AVAILABLE?
WE MAKE VERY FEW NUMBER OF PIECES PER ARTICLE, MOST OF WHICH GETS SOLD QUICKLY, THAT’S WHY ONLY 10 DAYS OF RETURN/EXCHANGE IS AVAILABLE.
IMPORTANT NOTE
Any terms Or conditions can be changes, modified before any prior notification or message.
